indoxbet Casino & Sportsbook FAQ

Yes. We accept bank transfers from mobile banking, local payment, online payment, and e-wallet via virtual account (VA). When you select Bank Transfer at Deposit, we assign you a unique VA number for your chosen bank. You then transfer the amount from your bank app or ATM to that VA number. The transfer is processed within one to two hours on business days.

Virtual account transfers do not require any additional fees from indoxbet, but your bank may charge a small transfer fee depending on your account type. Always use the correct VA number we provide — transfers to wrong account numbers cannot be reversed. If you are unsure about the VA number, contact our support team before transferring.

We protect your personal data using encryption and secure servers. Your identity document (KTP or passport), date of birth, and payment information are stored in a secure vault accessible only to indoxbet staff who need it for verification and account recovery. We do not share your personal data with third parties except as required by law or to process your payments and withdrawals.

Your account login is protected by your password and your registered email. We recommend using a strong, unique password and not sharing it with anyone. If you suspect your account has been accessed without permission, reset your password immediately via the "Forgot Password" link or contact our support team. Read our full Privacy Policy for complete details on how we collect and use your information.

We use industry-standard encryption to protect your account and payment data. Your identity document, email, and password are stored securely and accessed only by indoxbet staff authorised to handle account verification and recovery. We do not sell or share your personal data with marketing partners or third parties outside our payment and support process.

To keep your account safe: use a unique, strong password; do not share your login details; log out when using a shared device; and report any suspicious activity to support immediately. If you believe your account has been compromised, reset your password at once and contact our team. For our full data-protection practices, see our Privacy Policy

Our cashback offer varies by promotion and is posted in your account under "Current Promotions." Typically, we calculate your weekly cashback based on your total bet amount or losses across football markets, live-dealer games, or slots. The exact percentage and minimum bet threshold are shown in each promotion details page — always read the specific terms before betting.

Cashback is credited to your account balance automatically at the end of each promotion week (usually Sunday or Monday). There are no additional steps required — once you meet the betting criteria, the credit appears in your wallet. If you do not see the expected cashback, check the promotion terms to confirm you met the conditions, and contact support if there is a discrepancy.

Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) feature a real dealer broadcasting from a studio via video stream. You place bets via your screen, and the dealer handles cards or spins the wheel in real time. Results are settled immediately — no waiting. Each hand or spin takes one to three minutes depending on the game.

Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are automated games where you spin reels and matches determine a win or loss. Each spin takes seconds. Slots offer varied themes and bet sizes, whereas live-dealer tables follow fixed casino rules. Both offer different experiences — try both to see which suits you.

Yes. On indoxbet, you can place separate bets on different Liga 1 fixtures in the same week, or combine multiple matches into one parlay (combination) bet. Each bet or parlay is independent and settles according to the match result. You view all your open bets on the "Active Bets" page, and settled bets appear in your "Bet History" within hours of the final whistle.

Parlay bets require all matches to settle as you predict — if one match loses, the entire parlay loses. Single bets are simpler and settle individually. During Piala Indonesia or Piala AFF tournaments, we offer enhanced odds on selected fixtures — check the "Featured Markets" section for current opportunities.

No. We allow only one account per person on indoxbet. If we detect multiple accounts belonging to the same user (verified by identity document, email, phone number, or payment method), we will close all except the original account and may forfeit balances in the duplicate accounts. This policy protects fair play and prevents bonus abuse.

If you have a legitimate reason to open a new account (e.g., account recovery, name change), contact our support team before creating a second account. We will help you merge data or close the old account properly. Using multiple accounts intentionally violates our Terms of Use and may result in permanent account closure and balance forfeiture.

Click "Forgot Password" on the login page and enter your email address. We will send you a password-reset link within minutes. Click the link in your email to create a new password. The reset link expires after 24 hours for security — if it has expired, request a new one.

If you cannot access your email, contact our support team with proof of identity (the phone number or document reference from your account). We will verify your identity and help you regain access. This process typically takes a few hours on business days.

indoxbet is available only in jurisdictions where online gaming is permitted by local law. We do not operate in regions where online wagering is prohibited. Services are available in supported areas across Southeast Asia where our legal framework permits, but you are responsible for verifying that access to indoxbet complies with regulations in your location.

If you are unsure whether indoxbet is available where you live, contact our support team before opening an account. We can clarify your jurisdiction's status. For full legal details, read our Legal Notice and Terms of UseIf you attempt to access indoxbet from a prohibited jurisdiction, your account may be closed and your balance forfeited.