indoxbet Privacy Policy

This page describes what data we collect when you use indoxbet and how we keep that data protected. We collect information necessary to verify your identity, process your payments, settle your bets, and provide customer support. We do not sell your data to advertisers or third parties for profit.

Your account on indoxbet requires personal information — your name, date of birth, email, phone number, and identity documents. We use this data to confirm you are who you claim to be and to comply with anti-money-laundering and know-your-customer (KYC) regulations. Your payment information (e-wallet details, bank account numbers) is encrypted and shared only with payment processors to complete deposits and withdrawals.

We are committed to transparency. This policy explains exactly what we collect, why we collect it, who has access to it, and how long we retain it. If you have questions about your data or how we handle it, our support team is available in English via email and live chat.

What Data We Collect on indoxbet

When you create an account on indoxbet, we collect your full legal name, date of birth, email address, and mobile phone number. We ask for your gender and residential address so we can comply with local gambling regulations and verify you are eligible to use our service.

We require identity verification before you can deposit or bet. You upload a copy of your national ID (KTP), passport, or driving licence, and proof of address (utility bill or bank statement dated within three months). These documents are reviewed by our compliance team to confirm your identity and prevent fraud.

When you deposit funds, we collect payment information — the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), and the transaction ID. Your payment details are encrypted and never stored in plain text on our servers.

We record all bets you place — the event (Liga 1 fixture, live-dealer game, slot spin), the amount wagered, the odds, and the settlement outcome. We track your deposits, withdrawals, and account balance. We also record your support inquiries, complaints, and any communications with our team.

How We Use Your Data on indoxbet

We use your data for the following purposes:

• Account verification: We verify your identity against government ID databases to comply with KYC regulations and prevent fraud.
• Payment processing: We share your payment information with our payment processors (e-wallet and bank partners) to complete deposits and withdrawals. These partners are bound by confidentiality agreements.
• Bet settlement: We use your bet history and account data to settle bets accurately and track your balance.
• Regulatory compliance: We report large transactions and suspicious activity to relevant authorities to comply with anti-money-laundering laws.
• Customer support: We review your account, bet history, and past inquiries to resolve your support questions and disputes.
• Fraud prevention: We analyze login patterns, bet patterns, and payment data to detect unauthorized access, money laundering, and account abuse.
• Service improvement: We use anonymized, aggregated data (not tied to your name) to improve our platform, game speed, and user experience.

Third-Party Data Processors

We share your data with trusted third parties only to provide indoxbet services. Our payment processors (e-wallet and bank partners) receive your payment details and use them to process deposits and withdrawals. Our identity verification partner receives your ID documents and may cross-check them with government registries.

Our hosting provider, based outside Indonesia, stores our servers and databases. Your data may therefore sit on servers outside your jurisdiction. We ensure all data transfers are encrypted and our hosting partner signs a data-protection agreement.

We do not share your personal information with advertisers, data brokers, or social media platforms. We do not sell your email address or phone number. If we are acquired or merged with another company, your data would be transferred only under a binding data-protection agreement.

Payment processors

E-wallet and bank partners receive only the information needed to process transactions. They are contractually bound to protect your data.

Identity verification

Our KYC partner reviews your ID but does not store it permanently. We retain copies on secure servers.

No third-party sales

We do not sell or share your personal data with advertisers, data brokers, or other commercial parties.

Data Retention and Deletion on indoxbet

We retain your personal data as long as your account is active. If you close your account, we keep your data for seven years to comply with anti-money-laundering regulations and tax requirements. After seven years, we delete your name, email, phone number, and payment details, though we may retain anonymized transaction records for statistical purposes.

If you request data deletion before the seven-year period, we will remove your data from active systems but must retain essential records (identity documents, transaction history) for regulatory compliance. You can request a copy of your data at any time by contacting our support team.

Cookies and Tracking on indoxbet

We use cookies to keep you logged in, remember your preferences, and prevent fraud. These are essential cookies required for indoxbet to function. We do not use cookies to track your activity on other websites. When you log out or close your browser session, your login cookie expires.

We do not use third-party analytics that track you across websites. Our internal analytics measure page speed, button clicks, and feature usage only — not your identity or betting behavior — to improve platform performance.

We at indoxbet encrypt your data, limit access to authorized staff, and do not sell your information to third parties.

Your Rights on indoxbet

You have the right to access, correct, or delete your personal data. To request a copy of your data, correct an error in your profile, or ask us to delete your account, contact our support team via email or in-app chat. We will process your request within ten business days.

You have the right to withdraw consent for data processing that is not required by regulation. For example, you may opt out of marketing emails. However, we cannot delete data required for account verification, payment processing, or legal compliance.

If you believe we have misused your data or violated this policy, you may file a complaint with our support team. We will investigate and respond within 14 days. You also have the right to lodge a complaint with your local data-protection authority if available in your jurisdiction.

Account Security and Data Protection on indoxbet

We use industry-standard encryption (TLS/SSL) to protect data in transit. Your password is hashed using a strong algorithm and never stored in plain text. Access to your personal data is restricted to authorized staff who have signed confidentiality agreements.

We undertake regular security audits and penetration testing to identify vulnerabilities. If we discover a data breach, we will notify affected users via email within a reasonable timeframe and explain what data was accessed, what steps we are taking to secure it, and what measures you can take to protect yourself.

You are responsible for keeping your password confidential and your email account secure. If you suspect unauthorized access to your indoxbet account, contact our support team immediately.